Pinch hitters, who might have the toughest job in baseball, are the unheralded heroes of the sport. Kevin Toulouse, a yard worker and driver at the Spahn & Rose Distribution Center in Independence, Iowa, is a pinch hitter who became an all-star.(more…)
Spahn & Rose Blog
Sometimes Bruce Hurda’s day begins in the wee hours of the morning, about a half hour north of the Spahn & Rose store in Prairie Du Chien, Wisconsin.
“I live north of the store and there are a lot of contractors in my area,” says Hurda, who has been a Spahn & Rose employee since 2000. “Sometimes I’ll bring orders with me and meet the contractors at 4:30 in the morning so they can get their material before the workday. I like being able to take care of the contractors and it saves them a lot of time.”
When contractors call in orders to the Dubuque Spahn & Rose lumberyard, often they’ll say something along the lines of “Can you send Doug?” or “Be sure Doug White drives it over.”(more…)
Like a pinch hitter who comes through late in a ballgame, Lynn Lueken, an Office Assistant at the Edgewood Spahn & Rose location, stepped up to the plate and knocked it out of the park.
Duane Sabers, a Truck Dispatcher in the Dubuque store, has been with Spahn & Rose for 41 years. Many in the company know him as “Springer.” Here, Sabers shares his passion for cooking, what a typical workday is like—and how he earned his nickname.
When did you start at Spahn & Rose, and what was your first position?
General managers from Spahn & Rose’s 23 locations met at Grand River Center & Grand Harbor Resort in Dubuque, Iowa, February 22–23 as part of the company’s leadership conference.
During the meeting, Spahn and Rose leadership worked together to develop strategies to fulfill the company’s mission of providing the products and services that make it easier for contractors and builders to operate their businesses efficiently and profitably.
When Chris Jacobsen makes deliveries as a driver for Spahn & Rose’s Jesup, Iowa, location, he’s an essential, primary point of contact with customers. With every drop-off, he strives to provide excellent customer service.
“I like to get to know customers and joke around,” he says. “I try to make sure the customer has everything with the delivery, and before taking off I’ll help make sure the materials are set up where the customer needs.”
A company-wide conversion to a new computer system can be stressful, confusing and puzzling. But Software Developer Tina Long eased the recent transition by providing quick and thorough responses to other Spahn & Rose employees, which earned her the Above & Beyond Award, presented to Spahn & Rose employees who exemplify the company’s commitment to customer service excellence.(more…)