Spahn & Rose Blog
When Chris Jacobsen makes deliveries as a driver for Spahn & Rose’s Jesup, Iowa, location, he’s an essential, primary point of contact with customers. With every drop-off, he strives to provide excellent customer service.
“I like to get to know customers and joke around,” he says. “I try to make sure the customer has everything with the delivery, and before taking off I’ll help make sure the materials are set up where the customer needs.”
The University of Dubuque women’s basketball team was returning from Nashville this past December when their bus driver passed out. Thinking fast and acting quickly, Justin Smith, an assistant coach, grabbed the steering wheel and guided the vehicle to a stop, avoiding any injuries.