Spahn & Rose Blog

Spahn & Rose Improves Customer Service with Epicor BisTrack

To streamline and update its computer systems, Spahn & Rose recently completed installation and implementation of Epicor BisTrack software. 

All 23 Spahn & Rose locations were updated with this top-of-the-line software, which will enable Spahn & Rose employees to provide customers with faster, more efficient service. 

The Epicor BisTrack system will more effectively coordinate deliveries, ensuring that the right material is delivered to the correct job site on time. It’s common for a single Spahn & Rose store to make up to 50 deliveries daily—and on a typical day, a Spahn & Rose truck travels 200 miles and makes several deliveries. 

BisTrack optimizes truck and driver time to boost efficiency and minimize errors. The new system will enable Spahn & Rose to generate real-time delivery information to provide accurate arrival estimates. 

“Spahn & Rose is a leading lumber distributor in the Midwest because we continue to innovate and make changes that help our customers,” says Spahn & Rose CEO Dave Davis. “Our previous system had been in place for 14 years, and we implemented BisTrack to help us take customer service to the next level.” 

GO Live with BisTrack

On January 14, Spahn & Rose switched to the new Epicor BisTrack system. This best-in-class software will enable Spahn & Rose to provide better, faster customer service to contractors and do-it-yourselfers alike. 

The Spahn & Rose team has been working diligently to ensure a smooth transition and seamless customer experience. While there may be some brief interruptions during the changeover, Spahn & Rose employees will ensure that orders continue to be promptly processed. 

During the conversion, in-house charge accounts created before January 14 can be accessed on iNetPro. Details about iNetPro’s replacement will be available soon. 

We’ll also share additional details and updates about BisTrack’s benefits soon. Thank you for your patience and continued support during Spahn & Rose’s digital renovation! 

Open a New Waudena Door with Spahn & Rose’s Quick & Easy Visualizer

Your front door is both a statement and an important first impression. As the gateway from the outside world into your home, your door ought to say welcome—with style. 

Is it time for a new one? Now you can quickly and easily see what your home would look like sporting a new Waudena front door. The Spahn & Rose Visualizer enables you to upload a photo of your house, then swap in an array of doors, windows and other elements to make your dream home a reality. 

For contractors, the Spahn & Rose Visualizer helps show customers different styles of doors, roofing and windows, all from a laptop. The Visualizer can also display a variety of colors, textures and materials at the click of a button. 

Uploading a photo to the Visualizer takes only a few minutes, and the easy-to-navigate system allows you to save your project ideas, such as adding that Waudena door. 

In addition to boosting a home’s curb appeal, Waudena doors provide dependable strength, security and durability. Waudena’s pre-hung door system is engineered to be easy to install, saving you time and money on labor costs. 

New Assortments Appeal to Homeowners, Help Contractors

Step into any Spahn & Rose store, especially the Dubuque location, and you’ll likely notice a few changes: new displays, additional assortments and even entirely new product lines, such as Benjamin Moore paint. 

While Spahn & Rose offers contractors the highest-grade lumber at excellent prices, we give all our customers much more besides. Spahn & Rose stores constantly strive to provide homeowners and contractors with new, innovative, high-quality products—hand and power tools, for example, and an enormous variety of building materials. 

Spahn & Rose embraces change because the lumber-and-hardware industry continually advances. In the past, for example, roofers managed with handheld hammers. Now nail guns are a must-have for contractors. Manufacturers roll out new products at a dizzying pace, and Spahn & Rose displays only the best of them for the benefit of all our customers. 

Not only does Spahn & Rose provide the best tools for your job, we also have the highest-quality premium building materials, such as cabinets. New Spahn & Rose cabinet displays enable homeowners to select the ideal cabinets to suit their kitchens and baths. With a large selection at a range of prices, Spahn & Rose experts make buying, measuring and designing cabinets easy for homeowners and contractors alike. 

Spahn & Rose has also recently added lighting and plumbing product lines—new displays that make Spahn & Rose your one-stop shop for new home builds and renovations. All these items, tended to by Spahn & Rose’s knowledgeable in-house experts, make customers’ decision making all the easier. Keep your eye out for updates to Spahn & Rose showrooms. Is there a particular product you’d like to see? Let us know!